Again, thank you for your feedback! Sincerely, Daniel Arnold Director of Food and Beverage you for your feedback regarding your recent visit to Presque Isle Downs & Casino. I would like to use this as an opportunity to show you that we can and will do a better job of meeting and/or exceeding your expectations in the future. Would you mind emailing me your Player’s Card number? I would love to offer you two free Buffets as a way to apologize for you not being satisfied with the food offerings on the Buffet on your last visit. We will keep your name on file and a record of your comments. Also, we did not receive any other complaints from any other Guests on this night.
I apologize that you and your husband did not feel well. In response to your comments on becoming ill, most foodborne illness takes approx. Our goal and my expectation is to provide quality, hot, tasty food to all of our Valued Guests that visits our Buffet. Arline, Thank you so much for your feedback! We greatly appreciate any and all feedback from our Valued Guests! I want to apologize that you were not satisfied with our Buffet on your recent visit.
